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Trophy Rewards FAQ

Trophy Rewards - Introduction

The Livestar community is growing at an exponential pace! We are extremely touched by the connecting and sharing that goes on every single day. With live streamers producing amazing content, and viewers rewarding their favorite streamers with virtual gifts, the Livestar team is proud to announce that the trophy reward system is here!

Trophy Rewards - FAQ

What are Trophy Rewards?

Rewarding for trophies is the process by which dedicated and successful live streamers can convert the Trophies in their account into real money. To request for trophy rewards, simply select the My Trophies icon on your User Profile Page. Trophies can also be exchanged into Star Coins using the trophy reward system.

What do I need to do in order to request for trophy rewards?

In order to request for trophy rewards, you must meet specific requirements:

  1. 20,000 Trophies: Once you reach 20,000 Trophies earned, the Trophy Rewards feature will be available to you.
  2. You must have a working PayPal account.
  3. You must be able to verify your account via both email and SMS messages.

*Please note that that the requirement of 20,000 Trophies is subject to change.

How do I use PayPal with Livestar to request trophy rewards?

In order to request for trophy rewards, you are required to link your PayPal account to your Livestar account.

During the trophy reward process, after you have completed Email Code Verification and Mobile Verification (SMS), a prompt will appear to add your PayPal account.

What is the minimum amount of funds I can request as trophy rewards?

The minimum amount of funds you can request is $25.

What is the maximum amount of funds I can request as trophy rewards?

The maximum amount of funds you can request is $400. 

Are there any other trophy reward limits?

In addition to the minimum and maximum daily reward limits, there are 30 and 60-day reward limits. In the first 30 days of any day you received trophies, you can only request 70% of your total trophy rewards. Between the first 30 and 60 days, you can request 85% of your total trophy rewards. After that, you can request 100% of your trophy rewards. You can request trophy rewards six (6) times per month.

*Note: Reward limits are subject to change.

Can Trophies be converted back into Star Coins?

Yes, Trophies CAN be converted to Star Coins.

How long does it take to receive funds after requesting for trophy rewards?

The estimated time to process requests from successful submission to funds transfer is approximately 7-9 business days.

What is the verification process for requesting trophy rewards?

After selecting the trophy reward amount, you will need to verify the trophy reward process three times on the Livestar app:

  1. Submit a verification code sent to email.
  2. Submit a verification code sent to your phone number via SMS.
  3. Link your PayPal account to you Livestar account.

Please make sure you have access to the email address associated with your Livestar account, as well as the ability to receive SMS messages.

I don’t have access to the email address I used with when I first registered for Livestar? What can I do to access my trophy rewards?

Please note that account security is of our must utmost concern. If you do not have access to your registered email address, please contact support@livestar.com.

I can’t receive SMS messages and can’t use mobile verification. What can I do to access my trophy rewards?

If you cannot receive SMS messages, we apologize, but without mobile verification via SMS messages, the Livestar app cannot verify your account and ensure its security. Please work with your mobile carrier in order to receive SMS messages.

Your account security is of our must utmost concern. If you have any questions, or if you have changed your phone number, please contact Customer Support at support@livestar.com.

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