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Why Can't I See the Chat?

When you load a live stream, you may notice that there are time when the chat does not appear. There may be an issue with your device connecting to our servers. If you notice that the chat does not appear, you can do the following to attempt to fix the issue:

  • Verify that your internet connection is working - using either Wi-Fi or cellular data
  • Leave the stream, and attempt to join again
  • Close the Livestar app completely, restart the app, and attempt to join again

These steps can be repeated until your device connects to our servers and the chat works successfully.

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