If you are attempting to join a live stream and it does not fully load or remains in a loading state, it may be due to:
- The streaming going offline
- The streamer's connection being too slow
- Your connection being too slow
If you experience this issue, check your network connection, refresh the Livestar app, and try again.
If the issue still exists, or, you are unable to connect for an extended period of time - please contact our support team: firstname.lastname@example.org.